Refund policy
Your statutory rights
Nothing in this policy limits the rights you have as a consumer under the law of the country where you live, including your rights if a product is faulty, damaged or not as described.
Who looks after your order
Oilalba is an independent dōTERRA Wellness Advocate website. Products are supplied in their original, sealed dōTERRA packaging, and customer care for orders, returns and refunds is provided in line with dōTERRA's customer care and return policies. We stay in touch with you throughout and will guide you step by step.
Change of mind
If you simply change your mind, you have 30 days from delivery to return an item, provided it is unused and its factory seal is unbroken, in its original packaging, and you have proof of purchase. Return postage for change-of-mind returns is at your cost. We refund the price of the product; the original shipping charge is not refunded.
For health and hygiene reasons we cannot accept a change-of-mind return on any product whose factory seal has been broken. This does not affect your rights if a product is faulty, damaged, or not as described.
Faulty, damaged or incorrect items
If a product is faulty, damaged in transit, or not what you ordered, contact us and we will cover the cost of return postage and arrange a replacement or a full refund, whichever you prefer. Please contact us as soon as you notice the problem, ideally with photographs of the parcel and the product.
How to start a return
Send us a message through the form on our Contact page, with your order number and a short description of the issue. We will reply with return instructions and the return address. Please do not send anything back before you have received our instructions, as items returned without instructions cannot be processed.
Refunds
Once we receive and inspect your return we will email you the outcome. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take a further 3-10 business days to post the refund to your account.
Contact
Questions? Send us a message through the form on our Contact page and include your order number if you have one.
Oilalba is operated by Thomas Becker, Alt-Moabit 96D, 10559 Berlin, Germany, an independent dōTERRA Wellness Advocate (ID 22418460), who receives bonuses from dōTERRA. This website is not authored by dōTERRA or any of its affiliated companies, and the owner of this site bears all responsibility for its content. We are not agents of dōTERRA. All product names and trademarks belong to their respective owners.
These products are not intended to diagnose, treat, cure or prevent any disease. Always read the label and follow the directions for use. If you are pregnant, nursing or under a doctor's care, consult your physician before use. Keep all products out of reach of children.