Shipping policy

Where we ship

We ship to Germany, Austria, Switzerland, Bulgaria, Poland, Romania, Spain, Portugal, Ireland, Hungary, France, Slovakia, the Netherlands and Belgium. We do not currently ship to other countries.

Who ships your order

Oilalba is an independent dōTERRA Wellness Advocate website. We pass your order to dōTERRA, which picks, packs and ships it in the original sealed dōTERRA packaging.

Processing

Processing is included in the standard delivery estimate. Orders placed on weekends or public holidays are processed on the next business day.

Shipping options and cost

  • Standard shipping, tracked: EUR 5.90, 2–5 business days.
  • Free standard shipping: free on every order of EUR 60 or more.
  • Express shipping: EUR 14.99, 1-3 business days to most metropolitan areas.

The standard delivery estimate runs from payment confirmation and includes processing. Express delivery estimates run from the date of dispatch. Remote areas can take longer. The shipping options available for your address are shown at checkout before you pay.

Tracking

You will receive a confirmation email with a tracking number as soon as your order leaves us.

Prices, taxes and duties

Prices on this website are shown in euros (in Poland they may be displayed in Polish zloty), and applicable taxes are shown at checkout. Orders to Switzerland may be subject to import VAT and customs charges levied by the Swiss authorities or the carrier on delivery.

Delays

If your order has not arrived within 10 business days of dispatch, email us with your order number and we will trace it with the carrier.

Incorrect addresses

Please check your delivery address carefully before completing your order. If a parcel is returned to us as undeliverable because the address was incorrect or incomplete, we will contact you to arrange redelivery at your cost.

Damage in transit

If your order arrives damaged, email us within 7 days of delivery with photographs of the parcel and the products and we will replace or refund the affected items.

Nothing in this policy limits your statutory consumer rights.

Contact

Questions? Send us a message through the form on our Contact page and include your order number if you have one.

Oilalba is operated by Thomas Becker, Alt-Moabit 96D, 10559 Berlin, Germany, an independent dōTERRA Wellness Advocate (ID 22418460), who receives bonuses from dōTERRA. This website is not authored by dōTERRA or any of its affiliated companies, and the owner of this site bears all responsibility for its content. We are not agents of dōTERRA. All product names and trademarks belong to their respective owners.

These products are not intended to diagnose, treat, cure or prevent any disease. Always read the label and follow the directions for use. If you are pregnant, nursing or under a doctor's care, consult your physician before use. Keep all products out of reach of children.