Frequently asked questions
Order original dōTERRA without membership: the key answers about prices, shipping, delivery times, returns and who runs Oilalba.
Can I buy original dōTERRA without a membership?
Yes. Oilalba works like any online shop: add a product to your cart and pay. You don't need a dōTERRA membership, a Wellness Advocate account, a subscription or a minimum order.
Are the products original and sealed?
Yes. You only receive original dōTERRA products in the sealed manufacturer packaging with a batch number. Nothing is refilled, repackaged or taken out of a kit.
How much do products cost at Oilalba?
Oilalba sells at the official dōTERRA retail prices, including VAT. In most countries you pay in euros; in Poland in złoty. The current price is always shown on the product page for your country.
How much is shipping?
Tracked standard shipping costs €5.90 and is free from €60. Express shipping costs €14.99. In Poland amounts are shown in złoty. All shipping options for your address are shown at checkout before you pay.
How long does delivery take?
Standard: 2–5 business days from payment confirmation, processing included. Express: 1–3 business days from dispatch to most urban areas. You receive an email with the tracking number as soon as the parcel is on its way.
Which countries does Oilalba deliver to?
Germany, Austria, Switzerland, Belgium, Bulgaria, France, Hungary, Ireland, the Netherlands, Poland, Portugal, Romania, Slovakia and Spain. For deliveries to Switzerland, import VAT and customs fees may apply.
Can I return my order?
Yes. Within 30 days of delivery you can return unused items with an intact seal in the original packaging; in that case you pay the return shipping. For faulty, damaged or wrong items we cover the return costs. Start a return via the contact form. Details: refund policy.
Which payment methods can I use?
You pay in the secure Shopify checkout, for example by credit or debit card, PayPal, Apple Pay, Google Pay or Shop Pay; Klarna is also available in some countries. The methods offered to you are shown at checkout.
Who runs Oilalba?
Oilalba is run by Thomas Becker, Alt-Moabit 96D, 10559 Berlin, Germany, an independent dōTERRA Wellness Advocate (ID 22418460). Oilalba is not the official dōTERRA shop and is not operated by dōTERRA. Your order is passed to dōTERRA and shipped from there in the original sealed packaging. More: contact information.
What is a good place to start?
Good starting points are the Introductory Kit (3 × 5 ml: Lavender, Lemon, Peppermint) and the Family Essentials Kit (10 × 5 ml). Ready-made combinations are in the Ritual Sets (price = sum of the single products); the most popular products are under Bestsellers.
Can I reorder single oils?
Yes. Every oil is available on its own, for example Lavender, Peppermint, Lemon or blends such as Deep Blue and On Guard. All single oils: Single oils. Standard shipping is free from €60.
Are the products medicines?
No. The products are not intended to diagnose, treat, cure or prevent any disease. Read the label and the directions on the product page before use.
How can I contact Oilalba?
Write to us via the contact form and include your order number if you have one. We reply as soon as possible.